How are we going
Support for people with disabilities/disadvantages frequently involves a range of intensive supports. Sometimes these supports can be intrusive or personal, at other times, they can be intricate, and the detail extremely demanding. Occasionally there are difficulties because of the varying expectations of the different stake holders. Whatever the reason, from time to time, problems can arise between clients, their families and service providers.
A service relationship built on conflict is not in the best interest of any of the people involved. When this happens, it is important to resolve these problems quickly. Often if one person has a suggestion, feedback or complaint, there may be other people who feel the same way. By telling us if you are unhappy with the service or staff, we can make it better for everyone.
There are a number of ways you can provide feedback to us:
If a participating client of Inteworks you can also:
- Talk to the staff of Intework
- Ask any of our staff for an anonymous survey
- Discuss any compliments and complaint during your service plan
- Have involvement in Internal and External Audits
If you are a registered client of Intework and you have let us know that you are unhappy with our service and have felt that we did not listen to you or did not try to resolve your issues there are people outside of Intework that can help you.
Some of these agencies include:
Disability Complaints Resolution & Referral Service http://www.crrs.org.au/ (Are we able to get their logos for the link)
People with Disabilities (WA) Inc http://www.pwdwa.org/
Health and Disability Services Complaints Office https://www.hadsco.wa.gov.au/home/
Abuse and Neglect Hotline http://www.disabilityhotline.org/
Our Compliments and Complaints Policy ensures that we process all compliments, complaints and suggestions in a consistent way and that we address them appropriately.
Check our supporting standards.
